Crm cloud services agreement template

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This Cloud Service Agreement (hereinafter referred to as the "Agreement") is made and entered into on [Date],

[Sender Company Name] (hereinafter referred to as the "Company") whose registered office is at [Address] and;

[Customer Name] (hereinafter referred to as the "Customer") whose registered office is at [Address] (hereinafter referred to as the "Customer Premise").

The Company and the Customer together will be referred to as the "Parties" and individually as "Party".

A Cloud Service Agreement is an agreement that contains the terms and conditions between the Customer and the Company.

NOW, THEREFORE , in consideration of the mutual covenants contained herein, the Parties hereto agrees as follows:

Passwords : "Passwords” shall mean the Customer established passwords, temporary passwords provided by Company, security credentials, or authentication keys provided or used in relation to the service.

In-line Service : In-line Service is defined as the processing or effecting data in transit to and from the end-user to the internet.

Confidential Information: Confidential Information of Company includes the know-how, inventions (whether or not patentable), techniques or ideas,related to the service; the design and architecture of the service; the computer code, internal documentation, and design and functional specifications of the service; the pricing of the service is provided directly from Company; the terms of this Agreement; and any problem reports, analysis and performance information related to the service.

Authorized Distributor or Reseller: Any person or organization authorized by the Company to engage in transactions with the Customer on behalf of the Company.

Description: The Company shall provide the service ordered by the Customer in accordance with this Agreement. All available cloud services under this Agreement are collectively defined as the “Service” unless as otherwise set forth in the Product License Guide for a specific cloud service, as used herein.

Customer Configuration: Company’s provision of the Service is based on the requested Customer configurations. The Customer acknowledges and agrees that the Customer is solely responsible for the Customer Configurations and assuring that the selection conforms to the Customer’s policies and procedures and complies with all applicable laws and regulations in jurisdictions in which the Customer accesses the Service.

The provision of the Service to the Customer by the Company under this Agreement is subject to Customer's timely payment of all fees owed to the Company or its authorized distributors or resellers transacting with the Customer for use of the Service, as provided in the Customer's order. All fees paid to the Company are non-refundable.

Company grants to the Customer, solely in accordance with the applicable terms as set forth in the Agreement:

The right to access and use the service during the term of this Agreement, up to [Number of Users] users for Customer's own internal business operations and not for the benefit of any other person or entity; and

A personal, non-transferable, non-exclusive, non-sublicensable license during the service term to use and distribute the Software to the Customer Users in object code form only, solely for the purpose of accessing the Service.

The Customer shall use the Service in accordance with this Agreement. Customer shall not, and shall prevent users from using the Service to:

Re-sell, rent, lend, lease, distribute, or share the Service (including on a “service bureau” basis), or otherwise provide third parties with access or grant third parties rights to the Service.

Evade or otherwise interfere with any authentication or security measures of the Service (e.g., pen-testing).

Send SPAM or any other form of duplicative and unsolicited messages, other than marketing and promotional messages, to the Customers contemplated by the Service.

If the Company determines that the Customer's aggregate activity on the Service imposes an unreasonable load on bandwidth or infrastructure, the Company may impose controls to keep the usage below excessive levels. The In-line Service expected average weekly usage is [Mention the Usage] per second per user. Upon receiving Service notification (e.g., Email) of excessive (vs. expected) usage, the Customer agrees to immediately work on a usage reduction plan or to work with its authorized reseller to enter into a separate fee agreement for the remainder of the Service term. If the parties are not able to establish a resolution within [Number of Days] after the initial Service notification, then Company may institute controls on the Service or terminate the Service and this Agreement, without liability.

The Customer may provide Company with cloud application data and network traffic data such as IP address, URL, URL-category, file type, filter result, virus id, files, records, metadata, the Customer selected account names, and activity types, and any other network traffic sent to or received from the Customer through use of the Service, in detail and/or in an aggregate form (collectively “Use Data”).

The Customer may also provide Company with other information such as administrator identifying information, user and group names, and other information through or in connection with the Customer use of the Service (“Admin Data”). The Company shall act as a data processor and process the Use Data and Admin Data of the Customer only on behalf of and under the direction of the Customer (and its designees), as set forth in this Agreement. Company shall use Use Data and Admin Data only for legitimate business purposes in connection with providing and promoting its Services, as set forth in this Agreement.